Incorrect Customer Address
TAILONG is not responsible for loss caused by an incorrect or incomplete delivery address submitted by the customer.
Return & Exchange Policy
TAILONG Customer Policy
Return & Exchange Policy
Eligible TAILONG men's products may be returned or exchanged within 30 days of delivery, subject to the requirements below.
Eligible Product Condition
To qualify for a return or exchange, all of the following requirements must be met:
- The request is made within 30 days after delivery.
- The product remains intact and in its original condition.
- Original tags remain attached.
- Original packaging and all included parts are complete.
- The product has not been worn, washed, stained, damaged, altered or deformed.
- There are no visible signs of use.
Covered Product Problems
When the wrong product was sent, the item arrived damaged, or a confirmed product-quality problem exists, TAILONG is responsible for eligible return postage and replacement costs.
Clear photographs of the received product and its packaging may be required to verify the issue.
An exchange may be limited to the same product or another item of equal or lower value.
Fit or Preference Returns
If the product does not fit as expected, or the return is based on personal preference rather than an eligible product problem, the customer is responsible for return shipping and related expenses.
Returning the product with a registered and traceable shipping service is recommended.
The returned parcel remains the customer's responsibility until it has been received.
Delivery Exceptions
Carrier Error or Loss
If the carrier sends the parcel to the wrong address or confirms that it was lost, an eligible order may be resent or fully refunded.
Customs Clearance
Customs clearance and destination-country import obligations are the recipient's responsibility.
Stagnant Tracking
When tracking remains unchanged for an extended period, delivery details should first be verified with the local carrier or postal service.
Return Shipping Responsibility
TAILONG covers eligible return and replacement shipping costs when:
- The wrong product was sent.
- The product arrived damaged.
- A product-quality issue has been confirmed.
The customer is responsible for return shipping and related expenses when:
- The product does not fit as expected.
- The customer changes their mind.
- The return is based on personal preference.
- The customer supplied an incorrect delivery address.
Refund Timing
After an approved refund has been issued, it generally takes 3–5 business days to appear on the original payment account.
The actual posting time may depend on the customer's bank or payment provider.