Our Commitment to You

At Nebility, we want every customer to find the perfect fit and enjoy a comfortable wearing experience. If your order arrives with an issue or you need assistance with a return or exchange, our customer care team is here to help.

Please contact us at:  customercare@nebility.com

1.Return & Exchange Eligibility

To ensure product quality and hygiene standards, returned items must meet the following requirements:

• Items must be unworn, unwashed, and unused.
• Original tags must remain attached.
• Products must be returned in their original condition and packaging.
• Items must not have any stains, damage, deformation, or signs of use that may affect resale.

Returns that do not meet these conditions may not be accepted.

2.Return & Exchange Timeframe

All Nebility customers can enjoy:

45-Day Return & Exchange Protection

The return/exchange period starts from the date your order is delivered.

3.Full Refund & Free Replacement Coverage

Nebility will provide a full refund, free replacement, or reshipment service for the following situations:

Covered Issues:

• Wrong item, incorrect size/color, or missing items from your order
• Product quality issues or damage caused during delivery
• Package loss or confirmed shipping carrier issues

To request assistance, please provide:

• Order number
• Email address used for the order
• Photos or relevant proof of the issue (if applicable)

After verification, Nebility will arrange the appropriate solution, including refund, replacement, or reshipment service.

4.Returns & Exchanges for Personal Reasons

Returns or exchanges caused by personal reasons are not covered by free return shipping.

Examples include:

• Incorrect size selected by the customer
• Size does not fit
• Shaping effect does not meet your expectations
• Preference for a different style, color, or product

Customers are responsible for return shipping costs. Please contact our customer service team before sending any items back.

5.Return & Exchange Process

To request a return or exchange, please email our customer service team.

Please include the following information:

1. Order Number
2. Return/Exchange Request (reason and preferred solution)
3. Product Photos (if applicable)

Providing complete information helps us resolve your issue faster.

Our customer service team will respond within 48 hours after receiving your email.

During major shopping events such as Black Friday, Cyber Monday, and holiday sales, response times may take longer due to increased request volume. Thank you for your patience.

6.Important Notes

• Customers are responsible for return packages until they are successfully received by Nebility.
• We recommend using a trackable shipping service when returning items.
• Refunds will be processed after inspection and approval.
• Refunds usually take 3–5 business days to appear in your account after processing.

Contact Us

If you have any questions regarding returns or exchanges, please contact our customer service team:

📧 Email:  customercare@nebility.com

We are always here to help you find the right fit and provide the best shopping experience at Nebility.